Single Point, Inc.
- trrowland
- Jul 24
- 1 min read
With over a decade of immersion in contact center dynamics, SinglePoint Consulting has revolutionized operations for clients across hospitality, insurance, banking and retail sectors, including Fortune 30 powerhouses.
Our team has slashed AHT by 30% and boosted FCR to 85%+, leveraging cutting-edge tools
while preventing all vendors involved from bending the truth. We’ve honed our expertise through hands-on diagnostics, turning chaotic call centers into profit-driven machines – transforming the contact center into a competitive weapon.
Our approach—rooted in the W.A.L.K. method (Walk, Assess, Listen, Knowledge-share)—ensures we uncover every gap and deliver tailored strategies, positioning us as your trusted partner in this high-stakes game.
Our experience extends beyond metrics to real-world impact. We’ve guided CEOs through multimillion-dollar software implementations, ensuring seamless transitions that enhance customer experience and agent morale. Whether it’s integrating omnichannel platforms or coaching teams for self-sufficiency, our track record speaks volumes—transforming challenges into opportunities with precision and flair.
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